We can offer the following information, plus more for your callers:

PROPERTY MANAGEMENT DEPARTMENT

Running a property management office is a full-time job. The last thing you need is a constantly ringing phone to keep you from your important work. At A Virtual Receptionist, we understand the importance of your business. We know that your clients depend on you to provide them with fast, efficient service, no matter how many calls you receive. A Virtual Receptionist can help you to streamline your company by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. But don't choose A Virtual Receptionist just because we cost less. Your clients deserve the best service. If callers can't get through to you because you are on the phone, out of the office, or because you are currently contracted with an answering service that cannot get your calls answered in a timely manner, you are going to get complaints or lose business. The Number One complaint people have when they hire an answering service is improperly routed calls. At A Virtual Receptionist, after intense screening, we hire only courteous and intelligent call service attendants to answer your calls -- folks who genuinely care about you and your business.

We Answer your calls in accordance with your instructions, 24-hours-a-day. Your secretary will get the caller's name, company, phone number, and any additional information that you have requested us to obtain or that the caller wishes to leave. We can set up multiple protocols for service/maintenance, noise complaints, and renting or leasing questions, as well as handling all of your general messages.

Whether you service anywhere around the globe, we can notify your office via e-mail every time you receive a call. Our professional staff includes multi-lingual English/Spanish operators.

A voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator and all other calls to voicemail.

Message access can be dispatched via cellular phone, PDA, email, paging, fax or voicemail. A live operator can even transfer the caller to a voicemail. We have an abundance of messaging options so that, no matter where you are, you will never again have to worry about missing an important call.

Emergency notification can be arranged and changed on request.

Our high-tech infrastructure sets us apart from other property management answering services. Review the information below for more details on the services that will best suit your needs.

Professional Communication Services Benefits:

  Catering to your specific needs, 24/7 with a national call center answering service solutions

  Virtual extension of your business with seamless and transparent answering services

  Your needs handled by trained professionals

  Our staff is located in the USA

  Voice Recording – All conversations with a live agent are recorded. They are available to check data accuracy, service issues and training.

  Archived Messages – Messages are stored in computer for one year. Available for legal or service issues.

  Accurate Customized Messages – Able to collect any requested information from callers specific to client’s needs.

  Escalation/Back up Procedures – Agents follow specific instructions regarding message dispatch using on-call schedules. Instructions are individualized for each on call person as to how and where to reach them, frequency of retry, devices to use and in what order and an escalation procedure if no response.

  Automated Communication Services – Will use any communication device as directed including; alpha pager, digital pager, fax, text messaging, email, cell phone and telephone. Complete flexibility as to order, timing, frequency and response.

  Statistics/Reports – Various reports regarding calls and messages available and customized on request.